The Caseworker/Communications staffer is a key part of the constituent services team. This person manages, tracks, and resolves constituent issues and creates and executes the communications strategy for the office, including social media, digital communications, and print communications. Finally, this person will conduct research on potential policy and represent the office at formal community meetings.


  • Intaking, tracking, following up on, and resolving constituent issues, including reaching out to appropriate state departments and understanding how NYS law applies to local issues and identifying when to escalate issues to organizing strategies
  • Develop relationships with offices of other district electeds and local community-based organizations and service providers
  • Handle multiple cases at once while maintaining attention to detail and follow through
  • Create and maintain systems for data entry and management in collaboration with the rest of the team and enter casework data promptly
  • Customer service and cultural competency


  • Build and maintain a following on Twitter, Instagram, and Facebook to communicate about issues affecting constituents and the work of the office
  • Distill complex policy into easily accessible language and generally strive to make our work and priorities as easily understandable as possible.
  • Document and communicate office’s activities and accomplishments through various mediums to increase their impact with a larger audience
  • Write and disseminate regular constituent and partner emails and mailers
  • Built and maintain a press list, cultivate relationships with reporters, pitch stories to those reporters
  • Stay up to date on current events that affect the district and constituents to tailor communications


  • Identify key issues of political concern in the district and find and communicate models that have been used to address these issues elsewhere, other relevant ideas on resolving them, and lay out their full context within the neighborhood.
  • Determine what socialist policy could be most beneficial and impactful for constituents

Community Outreach

  • Attend official community meetings, like Community Board 1, Community Education Council, etc., build relationships in those meetings, and report back to the rest of the team

Key Abilities and Experience:

  • Speaking and/or writing knowledge of Spanish, Arabic, Bangla, Greek or Urdu strongly preferred
  • Required to live in New York State upon beginning of employment
  • Experience running social media and writing for digital communications for a large audience and in a professional environment
  • Synthesize complex or large amounts of information in a way that is understandable for a general audience
  • Knowledge of and familiarity with the diverse, multicultural, and immigrant communities of the district
  • Familiarity with city and state databases and ability to manage and present data from them.
  • Knowledge of the political, social and cultural landscape of the district and its diverse and multicultural communities, as well as ability to develop an understanding of relevant policy issues.

Salary and Benefits

$52,000 per year for full time overtime exempt position. This position offers health, vision + dental insurance as well as a retirement plan. When travel to Albany is necessary, lodging and travel expenses will be paid for. The position also comes with sick days, vacation days, and personal time, as well as state holidays.

Start Date: January 2021

To Apply

To Apply: Submit a 1-page resume, a 1-page cover letter, and names and contact information for three professional references to by December 7th at 9am with the subject line “Caseworker/Comms/Researcher.” Please keep in mind that we are looking for cover letters that tell us in your own words why you are a great candidate for the job and do not simply repeat the information in your resume.

Due to the volume of applications, we will not be able to respond to each applicant. Applicants who advance to the first round of interviews will be notified by December 11th.

The Assembly is an Equal Opportunity Employer and, in accordance with its policy of non discrimination on the basis of disability - as well as the 1990 Americans With Disabilities Act (ADA), does not discriminate on the basis of disability with regard to employment.